[BEWERTUNG] scan.co.uk

Geizhals » Forum » Händler-Bewertungen (Kommentare) »

[BEWERTUNG] scan.co.uk (9 Beiträge, 23 Mal gelesen)

Du bist nicht angemeldet. [ Login/Registrieren ]

I bought from Scan in the past and was quite happy with the general service and the delivery time. At least until I now ordered an Hitachi HDS721010CLA332 1TB SATA hard drive from them. The drive arrived quickly and in time, but when I checked the manufacturer warranty on the Hitachi website I had to find out that Scan has sent me an OEM drive which doesn't come with any manufacturer warranty. On their website there is no mentioning that they are selling OEM drives. This is at least a very dishonest business practise and legally questionable, and I am really disappointed that a retailer has to fall back to deception to sell items of less value at full street prices.

Funny enough, when I ordered another drive of the same type from a different online retailer (L****a-T*k) the drive I got covered the full 3 year warranty that I expected.

As the only option was to send the drive back at my expense and probably wait weeks for a refund I decided to take the punt and keep the warranty-less OEM drive.

So if you're shopping around for a hard drive I strongly recommend to refrain from buying from Scan, at least as long as they refuse to clearly communicate which drives are OEM variants and which not.

I feel this is a little unfair. You are implying that there is no warranty at all supplied with the drive, when in fact your warranty for this product lies directly with Scan. Also, many of their drives (and other equipment) are OEM variants, and are marked as such. These drives are cheaper because they are usually drive only, without any of the the other goodies that come with a retail. Many people want OEM drives for this reason, myself included. Over a period of 10 years dealing with Scan, I have only encountered 2 OEM drive failures which were both warranted by Scan, and had no problems getting them replaced.

If you have no problems getting substandard hardware then fine. If I would be a dodgy retailer then I'd love to have you as my customer.

However, the fact stands that the Scan website didn't say anything about that they are selling OEM drives with zero manufacturer warranty. If as a consumer I shop for an item, I can reasonably expect that it comes with the standard warranty that the item's manufacturer puts on items that are made for the UK retail market. If Scan had clearly stated that these are OEM drives then fine, I wouldn't have a problem with that. But hiding this information and counting on that the customer is too stupid or ignorant to check or doesn't care then this is utterly dishonest at best, and considering that by selling cheaper OEM drives Scan obtains an unfair advantage over the competition that sells hard drives made for the UK retail market and with full mfg warranty this might even be interesting for Trading Standards.

And as to the warranty: most hard drives come with 3yr or even 5yr warranty which is much more than what Scan offers (and if Scan goes belly up, something which in this day and age is not impossible, you're screwed). This aside, retail drives do get firmware updates while the OEM variants often don't, something which is crucial for DVD/BD burners and occasionally also for hard drives.

It's simple, it's about telling the customer what they are selling without hiding important facts. The point is that Scan hides the fact that the drives are OEM drives, which if they would do their business honest and open would not be necessary.

Ordered a BeQuiet! PSU (530W BN106 Pure Power L7) at a top price and got it within two working days.

Why do they persist with this bizarre login system?

For users outside the UK, and I currently live in the ROI, this is a nightmare for starters.  Nowhere do they state how to log in without a UK postcode, and even then it doesn't work half the time even if you do enter 'Ire/ire' as the postcode.

Secondly, my first attempt to pay with Paypal was not accepted and resulted in a failed order.  I can understand that, as it is an overseas Paypal account and some errors did come up.

But then I tried to pay with a Mastercard, which went through fine, and entered the additional security from the bank etc. etc. and the order was listed as accepted and payment successful.

Followed up today just to be sure and I was advised that the payment was declined.  No reason given, nothing.

I sent them an email saying to just cancel everything as their process to order is just a nightmare and will order from dabs.ie from now on.

Scan are continually striving to do better. Orders just sail through their order process. Delivery updates by SMS and email give an actual time slot on the day ..... and even the name of the DPD driver! My most recent order arrived 5 minutes early, allowing me to go back to work having taken a half hour break to accept delivery. No other supplier does this yet.

Dieses Forum ist eine frei zugängliche Diskussionsplattform.
Der Betreiber übernimmt keine Verantwortung für den Inhalt der Beiträge und behält sich das Recht vor, Beiträge mit rechtswidrigem oder anstößigem Inhalt zu löschen.
Datenschutzerklärung