Re: Home of Hardware
Geizhals » Forum » Händler in Deutschland & EU » Home og Hardware (16 Beiträge, 997 Mal gelesen) Top-100 | Fresh-100
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.  Re: Home of Hardware  (dizo am 05.11.2005, 01:35:32)
.  Re: Home of Hardware  (KarlToffel am 05.11.2005, 13:34:31)
..  Re(2): Home of Hardware  (PcGoTTT am 07.11.2005, 04:39:36)
...  Re(3): Home of Hardware  (KarlToffel am 07.11.2005, 09:02:57)
...  Re(3): Home of Hardware  (Jogy am 08.11.2005, 10:45:20)
...  Re(3): Home of Hardware  (Papi70 am 18.11.2005, 17:47:05)
....  Re(4): Home of Hardware  (SchusterHarry am 16.12.2005, 17:05:48)
..  Re(2): Home of Hardware  (Private James am 07.11.2005, 09:01:10)
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Re: Home of Hardware
12.11.2005, 10:22:26
Sorry to say but my experience with HoH was not so positive. I selected HoH because of its apparent high rating in the customer satisfaction, but let me share with you what happened to me. I made my order of a video projector on Oct 10, which HoH ackowledged immediately. Similarly it acknowledged the recipt of my money three days later. I received the tracking number of the packet on Oct 17. Soon after that I got the message that the company had made an error. No packet was ever sent and the company was unable to deliver the order. I felt cheated. The AGB of HoH reserves the right to change the conditions of the sale within 48 hours after the confirmation of the order. In my case HoH changed the ocnditions of the order after one week after HoH had acknowledged my order. I protested, but HoH stopped replying to my e-mail messages. I asked my money back by e-mail and I called the customer service  The customer service explained that they have to recheck whether indeed no packet was sent. Again they promised to send me an e-mail, but unfortunately I received none. Eventually I did receive my money back after one month after I had paid for the order, but I had lost a lot of time of worry and 23.75 euros in the banking services. Obviously I was disapponted after HoH cancelled my order. Still, for a while I was willing to consider changing my order, but their lack of communication made it impossible.

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.  Re: Home of Hardware  (Beamerfan am 12.11.2005, 10:22:26)
..  Re(2): Home of Hardware  (extrem_oaga_nick am 16.12.2005, 19:15:39)
.  Re: Home of Hardware  (Seraphor am 16.12.2005, 16:47:37)
 

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