[BEWERTUNG] ntstores
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Great merchant, website needs improvement
05.10.2017, 13:48:35
I found this website while shopping for a Ryzen processor. They had a very good price on the R5 1600, but I was a little unsure about the website's legitimacy. This was mostly due to some bad English translations which was disconcerting considering that the bottom of the website boasted a UK office address. The company is actually based in Paris, as it turns out.

The website reported good stock levels of the 1600, so I went ahead with my purchase, using a credit card for buyer protection.

Card payment was easy and well handled. No problem there. My website account updated very quickly to a status of 'Confirmed'.

I had to contact the company for shipping information as I didn't see an update for a few days (order placed late on a Friday night). The response was quick, though I didn't get the info I needed immediately.

I was then contacted by phone a day or so later. The call was an unblocked number from Paris. I would have ignored it had I not discovered that the company was shipping out of France! This should be more visible on the website. The call was to inform me that there was no stock of the 1600, but that I would be receiving a R7 1700 in its place if I would accept. That was a good move and a great gesture.

Shipping information was provided and the 1700 arrived a couple of days later.

My feedback would be to improve the translation quality of the English website, disclose that the company is shipping out of France, and to be a bit sharper on order control. However, my experience has been mostly positive, and I will buy from these guys again. Keep improving!
Antworten PM Alle Chronologisch
 
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Vom Autor zurückgezogen oder Autor hat seine Registrierung nicht bestätigt  (Michael Kellerer am 17.11.2017, 09:08:14)
Vom Autor zurückgezogen oder Autor hat seine Registrierung nicht bestätigt  (Morten Lyngbye am 18.11.2017, 10:03:46)
  Finger weg  (Michael Kellerer am 20.11.2017, 10:10:56)
.  Re: Finger weg  (Michael Kellerer am 20.11.2017, 10:15:16)
  WARNUNG vor diesem Laden - [snip]  (Jupp65 am 24.11.2017, 10:00:12)
  Warnung! Vorkasse, keine Lieferung!  (swafnir am 25.11.2017, 22:54:52)
Vom Autor zurückgezogen oder Autor hat seine Registrierung nicht bestätigt  (Mary Flynt am 26.11.2017, 23:57:17)
Vom Autor zurückgezogen oder Autor hat seine Registrierung nicht bestätigt  (Pierre-Yves Leforestier am 27.11.2017, 00:28:32)
Vom Autor zurückgezogen oder Autor hat seine Registrierung nicht bestätigt  (Mojca Zb am 27.11.2017, 15:04:08)
 

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